For parents

What is it about?

Carnival Chaos is a colourful action game set at a carnival full of monsters. Players lead a hero with a group of small characters (the “squad”), collect crystals and coins, open chests and battle monsters and other squads – cartoon-style, with no blood. A match lasts two and a half minutes.

Matches are played online against other players; the game fills empty slots with computer opponents. You can find the age rating on the game’s App Store page.

Playing together

• No chat. Players can only communicate with ready-made pictures (emotes) such as “thumbs up” – there is no way to write messages.
• Player name: your child can choose a name (up to 16 characters). Other players, friends and the leaderboard see it. Please make sure your child doesn’t use their real name.
• No photos: profile pictures can only be characters from the game.
• Friends can only be added with a friend code that your child shares themselves.
• Keep the account code secret: the account code moves progress to another device. It works like a password and should never be shared.

If you notice an inappropriate player name, please email us at kontakt@carnival-chaos.com – with the name and the approximate time.

Money and purchases

• Carnival Chaos is free to play. All modes and maps are free, and new characters and rewards keep coming without buying anything.
• There are optional purchases through the App Store, for example tickets (for skins and some characters) or a season’s Gold Pass. Apple shows the price before every purchase.
• Before every purchase, the game shows a picture, the contents and the price; “Cancel” sits right next to it, just as prominent.
• Chests with random contents are never sold for money or tickets – they are only rewards. The odds can be viewed in the game.

Blocking or approving purchases

1. On the iPhone or iPad, open Settings → Screen Time.
2. Tap Content & Privacy Restrictions and turn them on.
3. Under iTunes & App Store Purchases → In-app Purchases, choose “Don’t Allow”.

With Apple’s Family Sharing you can also use “Ask to Buy”: the game then waits until you approve the purchase on your device.

Was a purchase a mistake? You can request a refund directly from Apple at reportaproblem.apple.com.

Playtime and reminders

• A match takes two and a half minutes – easy to plan around.
• Missed days don’t count against the daily rewards. Nobody has to play every day to keep what they’ve earned.
• Reminders only arrive if you or your child allow them: at most one a day, never after 8 pm and never with ads. Turn them off under Settings → Notifications → Carnival Chaos.
• Use Screen Time → App Limits to decide how long the game can be played each day.

Data

• No email address and no real name needed: the game automatically creates a game account with a random number.
• No ads, no advertising ID, no sharing with ad companies.
• To help us find bugs, the game sends usage and crash data to our own server – without names. You can turn this off under Profile → Settings → “Share usage data”.
• The game account can be deleted at any time: Profile → Account → “Delete account” (tap twice).

All the details are in our privacy policy.

Questions?